Troubleshooting - Lost/Missing cat
Article ID: 186 | Last Updated: Sun, Aug 5, 2018 at 5:31 PM
Sometimes KittyCatS can go missing in Second Life. This can be for a variety of reasons.
- Perhaps the cat went off-sim or off-parcel and was lost due to parcel auto-return.
- Perhaps the cat was lost due to inventory asset issues.
- Maybe you tried to rez the cat and it vanished upon rezzing.
It's possible that the cat is not actually gone. There are a few things you can do first to look for your cat.
- Check your inventory to see if the cat is there. You can search your inventory using the term "kittycats" to find all products and cats made by our company.
- In particular, check your Lost and Found, Objects, and Trash folders.
- You can also check around your sim. If you have the KittyCatS HUD, it will detect your cat if it is on your sim.
- If you don't have the HUD, and you have a viewer that supports the feature Area Search, you can use Area Search to search for your cat.
- Area Search has a limited range and is only available on certain viewers, like the Firestorm viewer.
Regardless of the reason the cat went missing, you can file a ticket with KittyCatS Support to have your cat retrieved for you: http://kittycats.ws/support
You'll need your cat's ID# for the ticket. To find the ID#, go to your Pedigree page here: http://kittycats.ws/pedigree/
Find the affected Cat or Box and click them to bring up their Info page, then copy the ID# on the Info page and paste it into your ticket.
If you have multiple cat ID#'s, DO NOT submit multiple tickets! Put all of the ID#'s into the message area of the ticket.
