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Mar 152013
 

Hi all! We thought it would be fun to start holding some Q&A sessions on various KittyCatS-related topics for everyone to attend. These sessions will be run by our Head CSR, Kitten Longmeadow, and are scheduled for the 1st & 3rd Sundays of each month at 11:00AM. We’ll cover a wide variety of topics, like using the Online Cattery, Basic Care & Information, using the Support system, and more, so don’t miss out! See the attached notecard for more information, and we hope to see you there! :)

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What: Q&A sessions with Kitten Longmeadow regarding various features and functions of KittyCatS!

When: On the first and third Sunday of each month at 11:00AM SLT,

Where: The KittyCatS Main Store Sim (specific location TBA)

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FAQ

What kind of topics will be discussed?
– Just about anything related to KittyCatS, especially features and functions. Possible topics include using the Online Cattery, searching for a lost cat, using the Ticket Support System, setting up your personal cattery, new owner tutorials, technical questions about KittyCatS, etc.

What kind of topics will you NOT discuss?
– We can’t give advice on breeding, trait dominance or recessiveness, sales advice, pricing advice, or anything along those lines. The KittyCatS Community has already done a wonderful job presenting their own findings on the above (and similar) topics, so we encourage you to use those community resources instead. :)

Will we receive advanced notice about topics, etc.? And will transcripts be made available?
– Yes! We’ll send out a reminder notice a day or so in advance, so be sure to check the Notices for the group. We’ll also post a reminder to our Facebook and blog and will post a transcript of the Q&A to our Forums within a few days of the event. :)

How long will the Q&A last?
– Expect things to last at least 30min, up to 1 hour. Each session format will include a brief tutorial or seminar on the current topic, and then we’ll open the session up to questions.

How will you conduct the Q&A?
– The Q&A will be conducted in voice by Kitten (so you can hear her SoCal accent – lol!) with questions being submitted via text/IM. An edited version of the Q&A will be made available as a transcript after the event.

If I have a question, how should I submit it to you?
– Send your question via IM to the Kitten Longmeadow or other designated staff/volunteer during the Q&A portion of the event. We’ll do our best to answer as many as we can. :)

I have a suggestion for a future Q&A topic! How can I let you know about it?
– Send any suggestions to Kitten Longmeadow. You can IM them to me, send them via notecard (titled “KittyCatS Q&A Suggested Topic”) or drop a notecard in my mailbox at the CSR Pavilion on the main store sim.

Will you conduct Q&A sessions at other times/dates?
– For right now, the current days/times are what we’d like to start with. If we feel their is a need to offer a different day/time, we can definitely take that into consideration. :)

Will you give out special prizes at the Q&A?
– Maybe! You’ll have to attend to find out. 😉

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