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support ticket
Wednesday morning, SL ate my birthday boy kitty as I was re-rezzing him. Since I couldn't get to the support page, I was told to send a notecard to Kitten Longmeadow, which I did & someone in chat (Caylea String - thank you!) filed a ticket for me. Since I hadn't heard anything when I got home, I filed a ticket. Later that evening, my kitty was returned to me, but he has different color eyes!
I have never had a reason to file a ticket before, so I don't know the time line of how they work. My friend who has filed a ticket before, said she usually gets an automated response within a very short time. I haven't received anything. I updated my ticket this morning to include that the kitty's eye color is different. Although I can't tell for sure, it doesn't look like my ticket has ever been looked at.
Since my kitty was returned, wouldn't the ticket have been updated to include that? Should I just ignore that my kitty has different color eyes now? Will that affect the genetics it passes on?
Any advice would be appreciate.
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