Hey Sanu
The manufacturer is Dell, but since it was purchased by my son and was being used by me in Australia they might use that as an excuse to void the warranty.
The parcel is STILL held up by FedEx- three days ago they wanted me to tell them the value of the power cable. I explained it was all part of the computer and was removed and wrapped separately - just like the battery - for safety, but they insisted they needed a *value*.
Before and since came endless questions about a few candy bars sent with the parcel - my son and i both gave the the name/address/contact number of the manufacturer, how they were packaged commercially and how I had wrapped the whole lot in bubble wrap. Then the case manager in Memphis suggested to my son that he fill out a form to have the candy destroyed if we wanted to get the parcel moving.
My son was a moment away from submitting the form but decided to call FedEx and ask to speak to one of the case manager's superiors who said "... did she tell you that if they open the parcel to remove the candy it will delay the parcel by at LEAST six more weeks". My son nearly had an aneurysm - I went ballistic. I believe the case manager - who has a LOAD of bad reports we found through google - got her arse kicked for that particular act of lazy negligence, because she started answering emails and actually phoning my son.
24 hours ago my son called the FDA himself, submitted a commercial importation form regarding the 14 freakin candy bars. That was approved by the FDA in less than four hours and sent to FedEX with the parcel number. I called Memphis from Sydney at 3am my time (again) to see what was going on. I was assured everything is fine, they have everything they need now.... but it can take 72 hours for someone at FedEx Customs to read the form and get the parcel moving. I'm trying from Sydney to get someone to expedite it but... I'm almost ready to give up. I've been sick all week - My doctor came by to give me a sedative to try to get me to sleep last night but it didn't work.
I *would* just order a new computer, but we don't get paid for a week... and I just shouldn't have to. If it had been delivered on time it would more than likely have been back to me in Sydney early next week. And a comparable laptop in Australia will cost almost twice what it costs in the US.
If any of you have to send something by courier, please don't use FEDEX.
And I can't believe I'll miss all the 2nd KittyCats birthday fun stuff...
Oh, if anyone knows how to change my display name from 'playful cat' to something more suitable like 'sad cat' 'stressed cat' 'exhausted cat' or 'I miss playing with my cats, cat', please let me know