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Cattery and CSRs
It occurs to me that the Cattery could speed up, or at least greatly ease, the process of returning wayward cats.
What I envision is a fifth tab "Returns"; and a check-box on the ticket form. If checked, the CSR does not need to contact the customer: simply return the lost cat or box to that special classification in the Cattery; and a message goes to the customer. The customer can then retrieve the cat at her leisure via the Dock. The should reduce the time-to-close for a number of tickets.
The only issue I can see is live cats and lack of food. The special area could have special rules for that, which is part of why I suggested it. In addition, separating the returned cats and boxes from the general population will make them much easier to find.
The nest step would be to automate things so, if the computer systems can verify that a replacement is proper, the wayward-cat-replacement process can become a self-serve process, freeing CSRs for other tasks.
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