(05-01-2015 11:51 AM)peanut Silverblade Wrote: I am just gutted that my first experience of Kittycats is one of frustration. 
Wait until you get addicted and see your kibble bill if you want frustration.
Customer service replies in less than 24 hrs, usually less then 12 hrs, since Kitten has been known to sleep part of the night.