hello all
first off we'd like to say THANK YOU for your honest and candid comments expressed in this thread. even those who have been upset and accusatory, we APPRECIATE your honesty. we value our community and again, appreciate you taking time to voice your praises, concerns as well as frustration and anger. it may seem odd to thank you for that, but there is no other way we'd know if we weren't told. so again, thank you.
our goal from day one before we began was to always try to foster a pleasant community & to serve our customers with excellence. we also want to support the secondary market as much as we can, without getting involved since our cats do reproduce, and we know people do sell them. so we are mindful of that as well.
we try hard to meet these goals while adding features and improvements to our cats and the whole KittyCatS! experience. we take it seriously and try to think through each decision while keeping in mind the diversity of how each person "plays" the "game". and of course, we always hope our decisions make people happy
so now, we'd like to take an opportunity to just touch on a few concerns that were brought up in this thread and hopefully clarify them from our perspective and also let you know what we've heard you saying.
The "random" distribution issue: what we hear is some of you like that, as we have done with our first collection, "Sweetcats" then "Devil Dolls", "Skelecats" & "Ice Babies". What we also hear is you do not like one cat having a special trait, as in the new "twinkle" shade for the Ambrosia cats.
This is the first time we have done that, and it came about because we didn't want the shade on all the colors (as it didn't look good on them all) so we thought "hey let's put it on the 'rainbow' cat!" it was that simple.
in the past with new "traits", the chances were the same as now with the "twinkle" trait, only this time the trait was visible and on one cat which made some want to buy till they got what they wanted and we didn't anticipate that. so it's an experience for us that we will take in mind next time.
it's opened up our eyes in some ways to how coveted new traits are to some, and honestly, we just hadn't seen the depth of how much before.
our customer base is diverse. some breed for fun, some don't breed at all, some love genesis cats, (i know hard to believe), some love a hard challenge and breed hard core, and i think now we can see even more diversity than we imagined. some LOVE collection cats, some could care less... some also don't care about "new" or "rare" just what pleases them. so again, this is really good for us to learn about our community.
we have always wanted to do each collection a bit different to keep things fun and with each one, we have had people like and not like what we have done. we know we can't please all, all the time, however that doesn't mean we don't try hard to do so.
so again thank you for your input on this topic with the Love Leopard shade trait. we think we have heard you and will take your comments very much into consideration for the future.
respectfully,
The KittyCatS Team
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