AN APOLOGY TO CALLIE, EQINOX, KITTYCAT & KITTEN

[Vrem Vaniva]

Did I miss something? Is there some new rule that CSR's have to wear business suits and ... eek? I hope there wasn't any whining against our dear CSR's, so generous with their time and so patient in answering all of our questions, and making sure no one feels foolish asking questions.

I second what Ivy said ..."I hope they're being paid at least a few lindens. KittyCatS isn't a charity." And what Dei said -- "We need to give our CSR's huge kudos" -- yes, yes.
Actually I am more comfortable visiting a shop where the CSR's are friendly and willing to exchange a few words about the product.

In stores, I tend to flee if there's an intimidating person dressed "better than me" who coldly and stiffly repeats formula words like, "May I help you find something? What are you looking for today? " It's usually the person in Bed, Bath and Beyond who won't let you browse, but who escorts you to the Towels and won't let you look at any Sheets. Then he/she gives you a choice of two towels and basically makes you feel like you'd better leave unless you choose one of the two towels. So I would react by fleeing.

In the KC store, i recently found myself "sticking around" longer than I would normally, because a CSR was there who made me feel welcome and engaged me in a little conversation (about the merchandise, yes, but in a way that did engage me).

I don't mind pencil skirts but I would hate to have that be some sort of a dress code. I would hope that's by choice. I guess I'd be unhappy if CSR's were wearing "adult" attire like latex, whips and chains, but they don't. KUDOS TO OUR CSR'S ! and big hugs and thanks to them! They deal tactfully with all sorts of problems. They help us every day.