Hi Fabiola,
Since you are registered on the KittyCatS website, it will be very easy for you to submit a support ticket and
someone of the team will help you with your cat.
1 - Go on your pedigree page and find the ID# of your frozen cat.
http://kittycats.biz/pedigree/
the ID# is a long and weird number made of letters and numbers (looks like ab5dc71b-9e32-fa1f-33c1-9b9a381bf20b)
2 - Go on the support page and submit a ticket
http://kittycats.biz/support/index.php?_mo=vt
don't forget to copy the ID# of your cat in the field that requires it.
You should hear from a KittyCatS CSR within 24 hours (check your IMs and emails).
Good luck !
Nen
Co-owner of
TraitS R uS
![[Image: bannieretrupetite.png]](http://img685.imageshack.us/img685/5885/bannieretrupetite.png)
Friendly KittyCatS market & auction site. French, English, Spanish, Dutch, German spoken
