Can't find my cats - help please

[BreeziMarie Resident]

I was "holding" one cat and "cuddling" the other. As I went to click "drop," it wasn't an available option as it usually is. I had to detach. I have checked my inventory to no avail. My prim count is less by the prims of these 2 cats. Can anyone tell me how I can find them or if I'm just out of luck? Thanks so much, Bree

[Kayleigh McMillan]

Hi Bree!

If it is not in your inventory you are indeed out of luck but you can get it back! :-)
Find your kitty listed here: http://kittycats.biz/pedigree/
Click the line with the specific cat you are looking for.
Then copy and past it's ID.
After that file a ticket here with it's ID mentioned: http://kittycats.biz/support/index.php?_mo=vt
The kitty will soon be brought back to you by the KittyCatS staff.

Good luck!

Kay

[BreeziMarie Resident]

(12-07-2015 10:32 PM)Kayleigh McMillan Wrote:  Hi Bree!

If it is not in your inventory you are indeed out of luck but you can get it back! :-)
Find your kitty listed here: http://kittycats.biz/pedigree/
Click the line with the specific cat you are looking for.
Then copy and past it's ID.
After that file a ticket here with it's ID mentioned: http://kittycats.biz/support/index.php?_mo=vt
The kitty will soon be brought back to you by the KittyCatS staff.

Good luck!

Kay

Kay,

I've just done as you said. Thank you SO MUCH. I thought they were gone forever. Hugs!
Bree

[Lana Mathilde]

dont worry, this happens to me alot. customer service is always very friendly!

[BreeziMarie Resident]

(12-08-2015 06:43 AM)Lana Mathilde Wrote:  dont worry, this happens to me alot. customer service is always very friendly!

Lana, thank you so much. It's my first time posting here, and honestly, I've not had the cats that long. I'm so glad to have run into such friendly people. Thanks again.

[Clarissa Yumako]

I lost my cat in inventory but it is not listed in pedigree either. What do I do?

[Tad Carlucci]

If the cat is not listed in your Pedigree roster, it's not your cat; you sold it, gave it away, sent it to the Menagerie, or forgot to purchase it in the first place. In all of these cases there is nothing you can do because it's not your cat. (Well, if it was in the last week, you can check your short-term Menagerie .. the link is in the FAQ .. and get it back with a magic bottle.)

If you're SURE none of those cases apply, then someone handed it to you and you NEVER rezzed it in-world. Your ONLY recourse is to contact the previous owner and have them sell/hand it to you again. It will STILL be in THEIR pedigree and, if they can't find it, THEY can file a ticket and get it back.

When purchasing a cat, always, Always, ALWAYS either purchase it on the ground, send it to the Cattery, or IMMEDIATELY place it on the ground and wait a few moments before you pick it back up!