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Creating Support Ticket Issue
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Creating Support Ticket Issue
09-02-2023, 11:13 AM
Post: #1
Piper Rowley Offline
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Creating Support Ticket Issue
I can't create a new ticket to retrieve outdated cats that won't update with the updater.

Yeah, totally didn't know where else to address this issue. I've tried several times.
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09-03-2023, 07:17 AM
Post: #2
Tad Carlucci Offline
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RE: Creating Support Ticket Issue
The Support button at the top of every page should take you to a form to fill in.

Leave the cat ID field blank if you have multiple cats and list all the IDs in the body of the message.

They're good about getting to the requests quickly.
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09-03-2023, 08:12 PM
Post: #3
Charlotte Bloodrose Offline
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RE: Creating Support Ticket Issue
It's still not working
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09-04-2023, 07:02 AM
Post: #4
Tad Carlucci Offline
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RE: Creating Support Ticket Issue
Works for me.
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09-08-2023, 12:11 PM (This post was last modified: 09-08-2023 12:26 PM by Piper Rowley.)
Post: #5
Piper Rowley Offline
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RE: Creating Support Ticket Issue
Ok. Support contacted me through SL. It was a cookie thing. Cleared them and closed the browser and was able to submit the ticket.

Thank you KittyCats Resident!

I was away on a trip so sorry it took me this long to respond.
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