You're very welcome doodle. It can be frustrating when it seems an issue keeps happening... and a solution can't be found quickly AND like you mentioned the RL stress.
I rarely get involved in support issues, but what i LOVE about our community, core team (Equinox, Kittycats) Kitten, and our CSR's is they really DO care, when our customers have issues we really do WANT them fixed ASAP... and your issue was just one of those perplexing ones it seems... so each person helped along the way to find out what is happening so it could be fixed for you.
Also I have to tell you thank YOU for doing what you needed on your end, working with Equinox, and Kayleigh too.. i love that our community all tries to help. we have different role & responsibilities, yet one thing we seem to share is we do CARE about each other... and want to have FUN!!!!
I'm glad my part helped getting your issue solved, and it was for sure a team effort... each person getting you a step closer to getting it fixed!!! So again, thank you for your persistence and help as well for following up on your end with what we needed
you HELPED US HELP YOU
Thank You and Apologies
