|
Thank You and Apologies
I wanted to write a public thank you to the costumer service at KittyCats, Callie, Equinox, Kayleigh and everyone else who has been included in my KittyCats nightmare! Everyone I just mentioned has been SO polite, kind, professional and supportive of me..when I have not been as polite and kind in return, and for that I apologize!
For those of you that do not know...which is a majority of you. I am shy, introverted and keep to myself...I am also a huge KittyCats fan who has NOT been able to get on the KittyCats website for a few months now. I kept hoping that the problem would fix itself. When I needed to file support tickets, it really bothered me that the "problem" was not fixed. To make a long story short. This has been a journey of a few days which has felt more like forever to figure out why I could not access the website. My net provider told me it was not them or their problem. The people at KittyCats were stumped and had a hard time figuring it out.
I was just about to give up literally, i was preparing to give my cats away. I felt like my business didn't matter and that since i was the ONLY one this was happening to....it wasn't a high priority to be fixed quickly. I felt like i wasn't appreciated as a customer and i was just done for lack of a better word (let me add that I am having some RL things going on that was adding to the stress of life). In any event, Callie logged on and IMd me...I explained what happened most recently. She got on skype with me, she called the company that hosts the KittyCat website and FIXED THE PROBLEM!!! The immediate relief and happiness I felt was just what I needed. I felt appreciated and taken care of..with kindness,thoughtfulness, and respect. In the blink of an eye...I felt so much better and appreciated the people who made KittyCats possible.
No company is perfect, not even KittyCats but from what I just experienced..I can tell you that they all strive to make this as good as possible for each and every one of us! KittyCats is an expensive hobby that is my SL addiction, a passion, a puzzle, a joy to be a part of and well worth it. One year later, I am still hopelessly addicted.
While a lot of us, myself included, can complain..maybe a bit too much...a bit too often...about things that we would want different or better or bigger or whatever it is....It is nice to be recognized for doing something good too! This ended well for me and with a new appreciation for the hard work EVERYONE puts in to make KittyCats work as well as it does!
Thank you again!
Doodlebugg
|
Thank You and Apologies
