I AM SO SAD...please update Firestorm cats too!

[Tad Carlucci]

Thanks. I was going to write something from personal experience but realized I was basically describing The Plan, which I remember (and still have) appeared in Dr Dobb's Journal of Computer Calisthenics and Orthodontia back when it was a 30-page saddle-stitched magazine with a plain-brown cover (showing my age: that was like 1980 or so, I don't the the PC had been released yet). So I found a copy on-line and did a copy-and-paste.

We all would love to work someplace where Management and Marketing actually listen to what Software Support has to say; but, in my experience, that's pretty rare. But then, much of my career was mainly as a trouble-shooter; if you had a project with was a year late and a million over budget, you called people like me to get it done.