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Cuddling not affecting love stats.
11-30-2011, 05:58 PM
Post: #7
RE: Cuddling not affecting love stats.
Hi all! Smile

As Tabby said, if you're noticing a problem, the best thing you can do to help us out in resolving it is to file a ticket. Be specific with your information. If you have documentation you can share with us, that helps too. If you are noticing a problem with certain cats, providing their ID numbers will help us also.

In the meantime, I'll share with you all the same thing I shared with someone the other day: we want to assure you that we understand that you are frustrated and that we are going to do what we can to try and help resolve the issue. I need to stress that the problem some of you are having isn't a simple fix because we don't know what is causing it. We don't know if it has to do with the sim the cats are on, or if there is something specifically wrong with just your cats, or if the problem is affecting all KittyCatS, or if this is another case of SL not playing nice with our cats. The information we have access to hasn't indicated a problem with the cats themselves, so in order to figure out what is going on, we need to gather information about the problem, conduct tests, and do some research. In fact, some of the people that have posted in this thread have already received responses and are helping us conduct tests to figure out the problem now. Smile

Please be assured that if we didn't genuinely share all of your concerns, we would not be taking the measures we are. So I know the situation is frustrating, but I am asking you all to bear with us while we try to figure out what is going on so that we can get you back to having fun and enjoying your KittyCatS. Again, file those tickets if you think there's a problem! It's the best thing you can do to help us help you.

Thanks for understanding. Smile

There's a sucker born every minute, and the stray cats know where we all live!
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RE: Cuddling not affecting love stats. - Kitten Longmeadow - 11-30-2011 05:58 PM



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