**UPDATED 5/28/2014**
The bug has made a return. Please see this thread for updated information:
http://kittycats.biz/forum/showthread.php?tid=14995
**UPDATE - JAN. 4 2014**
Apparently the bug has been fixed. It seems that Linden Lab never noticed they created a bug, nor did they notice they solved it. But our testing is showing that cuddling cats via the menu and being able to Drop is working once again, so we feel ok saying that it should be safe to cuddle once again. Thanks for your patience as we worked through this!
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Hi all. About a month ago it seems there was a new bug introduced in SL. In regards to KittyCatS, this bug appears to be affecting the ability to Drop your cats after interacting with them via the menu, as well as possibly affecting cats that vanish randomly without reason while rezzed on land in SL.
Other breedables have been affected by this bug as well. Linden Labs appears to be aware of this bug, however they cannot address it until after the holidays.
Unfortunately this bug has caused many problems for our customers that like to Interact with their cats for fun and breeding purposes. To help minimize the loss of cats caused by this bug, we recommend that customers disable the cat's ability to walk and run, and not use the Cuddle/Hold/Lay/Walk interactions with their cats until further notice.
We realize that the walking animation and interactions are a large part of the appeal of KittyCatS for many, and we truly apologize for the inconvenience that this latest bug has caused in regards to your ability to enjoy your cats. Please be assured that we are working hard to try and find a solution to this problem, and that we will be in contact with Linden Labs to determine what has caused this issue and how it can be fixed.
We know that many of you use the Interactions to help with your breeding programs and that this bug has also interfered with your ability to breed normally. If you MUST Cuddle/Hold your cats to give them the Happiness/Love buff and you are having trouble Dropping your cats because the Drop option is greyed out, please try the following workaround:
1. Pick up the cat you want to cuddle and take it into your inventory.
2. Right click on the cat in your inventory and select "Attach To" and select one of the following:
- For Teacups and Toys, attach to the Left or Right Shoulders
- For Petite, Normal, and Bigger de Big cats age 7+, attach to the Chest or Left Forearm
(If your viewer supports multiple attachments to the same spot then your cats should all attach together)
3. When you are done cuddling, Drop the cat.
This should be a viable workaround for the Dropping issue. Your cats may look a little funny attached to your avatar this way and you may get animation script errors, however the cats will still get the Happiness/Love buff, and you should not lose them when detaching. If you still cannot Drop, then use Detach and be advised that the cat may still disappear or develop error text and need to be replaced by staff.
If you do end up losing your cats due to Dropping/Detaching, please go to our support website at
http://kittycats.biz/support and file a ticket. If you are not registered on our website, you can do so by clicking the "Online Help" button on your cats' menu, or by using the web terminal in our main store lobby, located to the immediate right as you enter. Please be sure to include your cat's ID# (you can find this on your pedigree page at
http://kittycats.biz/pedigree/.)
We apologize again for the inconvenience. Thank you for your patience and support.
Your KittyCatS Team
**IMPORTANT** Drop Bug Information
