Yes, there is no doubt that the attention and dedication the KittyCats Support Team provides is exceptional. I can only wish some rl companies had this work ethics and commitment to service to their clients. And part of that service involves how much they take costumer's feedback into consideration, hence why I took the time to post this suggestion. It will help an already accurate Support Team to help us and also it will ease those of us who are willing to help someone in distress to file the Support Ticket and get their kitties back as soon as possible.
Thank you all for your replies!
Giulia