NEED MORE HELP!!

[Kayleigh McMillan]

Hi Elizabeth:-)

Did you open the box so it's content is in your inventory?
If so it is best to file a ticket.
Not sure if you can still click the box to find out it's ID?
If so I would include the ID in your ticket or find the box in your pedigree to grab the ID there.
I hope this helps.

Good luck with it!