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RE: hunger bugged?
Sounds like it would be best to file a support ticket.
You hear correctly. The only things which effect the food are whether they're a PermaPet or you (accidentially) set them to non-breeding. If you did that, you'll need to re-enable breeding and wait out the recovery period.
But "stuck at 23%" sounds like an issue which you'll want a CSR to assist with.
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