(05-28-2019 11:27 AM)Callie Cline Wrote: hi everyone!
Patch Linden immediately replied to me this morning (i had written him over the weekend but he was on vacation) and told me they'd jump on our ticket immediately.
he got back to me and told me that they had NO issues over the weekend and that support would reach back out to gather more details.
so Kyle Linden wrote me inworld and asked me some questions and after looking into things he explained what happened and how it fixed itself this morning.
thought you'd all like to know what it was and why it affected only 1.60 cats on certain sims, etc.
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SL until this morning had 2 versions running on various servers. One broke this weekend. Our KittyCatS! sim was on one of the versions, and some of you who were affected with 1.60 cats were also affected (not all with 1.60 cats were affected)
This morning they restarted the entire grid and it's now ALL on the same version of Second life software.
This is why it started fixing itself when the sim changed over to the new version and why people suddenly started seeing their boxes load. it was a connectivity issue among other things.
Note: This is their speculation of what may have happened and they said not to quote them as until they did a proper investigation they'd not know for sure but seems to be a reasonable explanation given what we and others reported. soooo there you go!
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So we're so happy that it's all fixed and we can get you all back to having your kitties working as well as possible!
thank you for your patience and understanding. it was a trying LONG days and nights but thankfully we had some fun too and i'll be sending a little gift out later for you all.
thank you!! you are truly the best community ever. your kindness and patience and ability to be understanding to people frustrated is so appreciated.
xo,
callie
Really awesome to see, on my part... that Fuzzbutt, after being completely mucked and dysfunctional, restored wholly without ticket-support! Was tending to Innsmouth things when his menu popping up completely unexpectedly, so I headed over to his bed spot and literally watched him as a mini-cube-thing sitting on his bed... and reshaped into big basic prim-blobs, then textures, and decided to see if he'd turn 2D - which he did... and switched back, to see him back to his old self, napping peacefully (probably exhausted?)...
EXPLANATION FROM LL ABOUT THIS WEEKEND'S ISSUES
