(01-09-2017 03:13 AM)Kayla Woodrunner Wrote: Oh wow, that was lucky! Much easier to get it replaced when you have the id number.
Yes, I did have the ID number from the broken cat but apparently because of the server issues they need all pedigree information. The ID # is not enough. I am so glad I captured his pedigree. Here is the message I got with my ticket:
'Hi there. Please send the broken cat(s) in a folder marked with your name and ticket ID# to Kitten Longmeadow. If the cats are not transferable, please send us their location in world and make sure Kitten Longmeadow can access the parcel. Please also include the following information, as much as possible:
description of your cat's traits
ID#'s of any offspring (if applicable)
ID#'s of any breed partners (if applicable)
ID#'s of siblings, parents, grandparents (if applicable)
Due to the current situation with the severe storms on each coast, which caused our server issues, and our current load of tickets, we are handling your ticket differently than normal, and it may take us several days to resolve everything. Please rest assured that we will work to fix your issues as soon as possible, and do our very best for a smooth resolution.
Thank you in advance for your help in helping us fix this for you. We appreciate your patience and understanding!"
I feel sorry for the KittyCatS staff. This must be a mess to unravel.
