KittyCatS is Hiring! Spanish/Portuguese CSR (deadline July 17)

[Kitten Longmeadow]

We currently have a few openings for CSR positions with KittyCatS! If you LOVE KittyCatS and love helping others, then we'd like to hear from you! Please fill out the attached application and send it to Kitten Longmeadow by Friday, July 17 to be considered.

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This opening is for our Spanish and Portuguese-speaking CSR positions.

The KittyCatS CSR position is a paid volunteer position working as a Customer Service Representative for KittyCatS. If hired, CSR's are provided with a company-owned SL account from which they will work. All CSR's are required to work under these alt accounts to help maintain a uniform, professional appearance, and to protect their privacy.

KittyCatS CSR's are expected to work a minimum 2 hour shift on their scheduled days. Qualified applicants should be friendly, patient, enthusiastic, courteous, reliable, and demonstrate excellent communication skills as well as a good working knowledge of KittyCatS! cats, products, and company policies. Responsibilities will include assisting with moderating the KittyCatS! group chat; greeting and interacting with customers in person and via chat groups and IM's; providing assistance to customers via chat, forums, and inworld messaging; and staffing promotional events as necessary. CSR's will also be expected to know how to use a translation tool (such as Google Translate) to assist customers in languages other than English.

If interested in a CSR position, please complete and return the below application to Kitten Longmeadow via notecard (titled YOUR NAME - KittyCatS CSR Opening July 2015) in-world when finished. Thanks!

**If you previously applied or interviewed for a CSR position with KittyCatS and wish to be considered for this current opening, please contact Kitten Longmeadow via IM. You'll be given a choice to submit a new application or re-submit your old one.**

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FULL Avatar Name:


Days/Times Available:


If hired are you able to commit to a 2hr work shift on your scheduled days?


Languages spoken (other than English):


Briefly describe any experience you have in the customer service field:


Have you ever had to use the KittyCatS Ticket Support System as a customer? If so, please tell us about it:


Do you have any experience moderating chat rooms and/or message boards/forums? Tell us about it:


Do you have any experience with breedable pets in SL? Tell us about your experiences:


On a scale of 1 (novice) to 10 (expert) please rate your KittyCatS knowledge. Would you be comfortably helping others troubleshoot their KittyCat problems?


What do you think are the qualities that a good Customer Service Representative should have?


How would you handle someone that is irate to the point of being offensive and rude? Do you get offended or upset easily?


Tell us why you think you would make a great addition to the KittyCatS Customer Care Team: