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+--- Forum: Support Questions??? (/forumdisplay.php?fid=34)
+--- Thread: dont have my cats (/showthread.php?tid=34507)
dont have my cats - Chewy Fae - 04-02-2020 01:31 PM
can I get a redelivery of my two cats. More, and Erasmo please. I cant find them in my inventory
RE: dont have my cats - Tad Carlucci - 04-02-2020 03:34 PM
For best response: Get their UUID from their pedigree pages and file a support ticket using the link above.
RE: dont have my cats - FoxieCat Resident - 04-02-2020 04:24 PM
Hi there!
We can retrieve lost kitties! All you need to do is file a support ticket with the cats ID#.
You can get the ID# from your pedigree page here: http://kittycats.ws/pedigree. Please go to that page, find your cat, and click on its name to open its Info page and get the ID#. The ID# is a very long number under the cat's Info on that page. It should follow a 8-4-4-4-12 format like so: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.
You can file a support ticket here : https://kittycats.ws/support/index.php?/ticket/submit-ticket
RE: dont have my cats - DrElvisHChrist0 Resident - 04-03-2020 05:33 PM
(04-02-2020 01:31 PM)lokiilox Resident Wrote: can I get a redelivery of my two cats. More, and Erasmo please. I cant find them in my inventory
Same here. I had several cats. Now *none* of them show up in my inventory at all.
What is going on here?
RE: dont have my cats - Tad Carlucci - 04-03-2020 06:39 PM
While it's possible for the Asset Servers to actually lose parts of your inventory, that is highly unlikely. More likely is your local inventory list has become corrupted and needs to be replaced.
When Charm has an issue like this, I tell her to start with flushing her inventory cache (and texture cache, but that doesn't matter). Then I have he log out and log back in. Wait a while (for her, we're talking five to ten minutes) for the client to download a fresh copy of our inventory. (You can tell when it's done by searching for something which you know does not exist and watching the count run up until it finally tells you it can't find that.) When the inventory has fully reloaded, search it for the cat.
Next, I tell her to check her Cattery and re-check each of her stores because it's sorta embarassing to file a ticket for a cat which is right there, if you'd look.
If you still can't find the cat, go to its Pedigree page and copy-and-paste the UUID into a ticket. If you have several cats, put the UUIDs (one per line) in the body of the support ticket.
The staff is usually quite fast about getting your cats back for you.