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+--- Thread: Help Please - Can I use this site to get my cats to cattery? (/showthread.php?tid=7258)
RE: Help Please - Can I use this site to get my cats to cattery? - Sanura Snowpaw - 02-26-2013 09:20 PM
So glad to have you back! You were much missed!!
RE: Help Please - Can I use this site to get my cats to cattery? - dakillakm Resident - 02-26-2013 09:58 PM
Glad to hear you got everything worked out and your set up again with your own comp! Congrats and welcome back
RE: Help Please - Can I use this site to get my cats to cattery? - Kayleigh McMillan - 02-27-2013 12:20 AM
Welcome back
I'm glad everything is sorted out!
And OMG Misa is a dear!
She really watched over you and your kitties that is just so awesome
*Hugs* Misa!
When is the party by the way and are there any MegaPusses involved?
RE: Help Please - Can I use this site to get my cats to cattery? - Eurydice Barzane - 03-03-2013 03:02 AM
Thank you Sanu, Daki and Kayleigh ~ and *everyone* for the warm welcome back
I've been having so much fun with the kitties since I returned ~ watching my MegaPusses grow is remarkable!
And Kayleigh, I heard there is a MegaPuss race on this Sunday (tomorrow)! I'll have to check the time, but I can't imagine any reason I couldn't make it. If you can't make it, well, we'll all pile onto my sim next weekend and do a few laps of the island and party like it's 1994
BTW, I called FedEx to express my 'dissatisfaction' and was told someone would investigate the matter. I got a phone call on Friday from the manager of the customer service department.
I was preparing to launch into my now familiar tirade when he told me he'd reviewed the emails and the recorded phone calls, said he wanted to apologise on behalf of FedEx for the errors, lack of communication, inaction, and in one case the pure negligence that would have delayed the parcel by two more months and said he wanted to offer me a full refund. No debating the issue or haggling - just 'I want to offer you our sincere apologies' and 'how would you like us to process your refund"?'
He also sent an email to my son apologising for all of the trouble he'd gone to and acknowledging that it was my son - not fedex - who took the necessary action to have the parcel cleared and released.
Result!
RE: Help Please - Can I use this site to get my cats to cattery? - GhostCollective Resident - 03-03-2013 12:50 PM
*dies of shock*
someone actually took responsibility to something :O
I'm glad it worked out and again welcome back, so nice to reunited with your kitties i'm sure.
RE: Help Please - Can I use this site to get my cats to cattery? - Sanura Snowpaw - 03-03-2013 10:09 PM
Wow that is amazing that they followed up with it and took responsibility for it all.